How can we help?
We're here to make sure your exploration goes smoothly.
Email us
Send us a message and we'll get back to you. We review every report within 24 hours.
Report a bug
Found something that doesn't work right? Let us know.
Suggest a feature
Have an idea that would make Breevy better? We'd love to hear it.
Account help
Issues with your account, login, or profile? We'll sort it out.
Frequently asked questions
Is Breevy free?
Yes! Breevy is completely free to download and use. Discover gems, explore trails, check in, and share — all at no cost.
How do I discover gems near me?
Open Breevy and allow location access. The home screen will automatically show hidden gems near your current location. You can also search for gems in any city using the Discover tab.
Can I suggest a new gem?
Absolutely! Tap the "+" button on the Discover screen to submit a new gem. Our team reviews submissions to keep quality high. You'll earn XP when your gem gets approved.
How does check-in work?
When you're within range of a gem, a check-in button appears on the gem detail page. Tap it to log your visit, earn XP, and add it to your Explorer Map. You need to be physically near the gem to check in.
How do I share my discoveries?
After checking in or viewing a gem, tap the Share button. Breevy generates a beautiful share card image that's ready to post on Instagram, TikTok, or any social platform.
What are trails?
Trails are curated routes connecting multiple gems. Follow a trail for a guided exploration experience with turn-by-turn directions. You can also build and share your own trails.
How do I delete my account?
Go to You → Settings → Delete account. Your account and its data are deleted within 30 days. You can also email us at support@breevy.app for assistance.
Does Breevy track my location in the background?
Breevy asks for your location "While Using" the app only. During a walk, the app keeps a background activity session running until the walk ends, so check-in keeps working with your screen locked. Unless you share a live link, only your check-in and "arrived at stop" events leave your phone, and we never store location tracks. A live link shows your latest position to anyone with the link until it expires, 30 minutes after the walk ends; we keep only that latest position and delete it within two hours after the link expires.
Walks
How do I cancel a walk?
Open the walk in the app and tap Cancel. If you cancel more than 24 hours before, nothing happens and your spot goes to the waitlist. Within 24 hours it counts as half a no-show.
What is my show-up rate?
It is the share of your last 10 commitments you kept. New walkers have no rate until two walks are done. A low rate means you are matched with walkers whose rate is similar.
What happens if I'm late?
Tell your crew in the chat. Up to 20 minutes counts as late, not missing.
How are crews formed?
After the sign-up deadline we form crews of 4–6 people. We match on show-up rate, age, pace, reasons for walking, language, interests and people who both said they would walk together again, and we avoid crews with only one woman. Blocked people are never in your crew, your +1 walks with you, we try to include someone who has done a few walks, and we avoid putting the same people together again. The crew chat opens when your crew is revealed, about 24 hours before the walk.
Is it safe?
Walks take place in public spaces with a small crew, and every host has verified with MitID. Everyone accepts our Code of Conduct, and you can report or block anyone from any screen. You can also share a live link with someone you trust: it shows your latest position until it expires, 30 minutes after the walk ends.
How fast do you respond to a report?
We review every report within 24 hours.